How to Respond to Negative Hotel Reviews

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Having a bad review on TripAdvisor hurts your reputation. A proper response to a bad review can do two things for you. It can minimize the damage to your reputation by making prospective guests think more highly of you, and it can repair your relationship with unhappy reviewers. How to Respond to Negative Hotel Reviews In general, you want to show prospectives that your hotel reads, internalizes, and responds to reviews. You should personalize your responses to the guest review and show your brand voice. Did the guest complain before checkout? Is there a record of his or her communications with your staff?

Accumulate this Save this for later. All over the years, many people have elect to take up residence in bar rooms , rather than rent an apartment. But is living in a hotel permanently, especially ones like The Ritz or the Four Seasons, actually as glamorous as it sounds? The answers vary. There are real-life Eloises, brought to live in hotels as a result of their parents. Or travelers sent abroad, for whom a hotel is the ideal prefab base.

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